1.1 This policy shall be called as the Students’ Grievances Redressal Policy of the Lovely Professional University.
1.2 This policy shall apply to the students and other candidates as specified herein.
1.3 This policy shall come into force with immediate effect.

This policy aims to specify the mechanism for proper redressal of certain grievances of       students of the university and the candidates seeking admission in the university.

3.1 Unless the context otherwise requires, in this policy:
i. “admission policy” means the admission policy of the university;
ii. “aggrieved candidate” means a candidate seeking admission in the university who has grievance in the matters relating to the grievances specified under this policy;
iii. “aggrieved student” means a registered student of the university, who has grievance in the matters relating to the grievances specified under this policy.
iv.     “grievance" means the grievance/complaint made by the aggrieved student/aggrieved candidate in respect of the matters as specified under this policy;
v.     “policy” means the Students’ Grievances Redressal Policy of the Lovely Professional University;
vi.     “programme” means programme of the University; and
vii.     "University" means the Lovely Professional University.

4.1 The Students’ Grievance Redressal Committee(s) constituted by the University under this policy shall consider the grievances/complaints made by aggrieved student/candidate in respect of the following:

i. admission contrary to the admission policy of the university;
ii. irregularity in the process under the admission policy of the university;
iii. refusal to admit in accordance with the admission policy of the university;
iv. non-publication of prospectus by the university;
v. publication by the university of any information in the prospectus, which is false or misleading;
vi. withholding of, or refusal to return, any document in the form of certificates of degree, diploma or any other award or other document deposited by a student for the purpose of seeking admission in university, with a view to induce or compel such student to pay any fee or fees in respect of any course or program of study which such student does not intend to pursue;
vii. demand of money in excess of that specified to be charged in the admission policy of the university;
viii. non-payment or delay in payment of scholarships or financial aid admissible to any student under the admission policy of the university;
ix. delay in the conduct of examinations or declaration of results beyond the specified schedule of the university;
x. failure by the university to provide student amenities as set out in the prospectus by the university;
xi. unfair practices in respect of the evaluation of students;
xii. delay in or denial of the refund of fees to student who withdraws admission within the time mentioned in the prospectus by the university;
xiii. harassment or victimization of a student, other than cases of harassment, which are to be proceeded against under the penal provisions of any law for the time being in force; and
xiv. such other matters as prescribed by the University from time to time.

4.2 The Division of Student Relationship of the University shall deal with the grievances/complaints. made by aggrieved student/candidate in respect of the other matters as per the mechanism prescribed for consideration thereof.
4.3 The Division of Student Relationship shall refer the relevant grievance/complaint to the appropriate Students’ Grievance Redressal Committee along with its comments within 15 days of receipt of grievance/complaint.

5.1 The grievance/complaint for consideration by the Students’ Grievance Redressal Committee shall be addressed by the aggrieved student/candidate aggrieved to the Chairperson, Students’ Grievance Redressal Committee of the University.
5.2 The University shall constitute such number. of Students’ Grievance Redressal Committees (SGRC), as may be required to consider grievances of the students, with the following composition, namely:
a) A Professor – Chairperson
b) Four Professors/Senior-faculty Members of the University — Members
c) A student to be nominated on academic merit/excellence in sports/performance in co-curricular activities - Special Invitee:
5.3 Atleast one member or the Chairperson shall be a woman and atleast one member or the Chairperson shall be from SC/ST/OBC category.
5.4 The term of the Chairperson and members of the committee shall be for a period of two years.
5.5 The-term of the special invitee shall be one year.
5.6 The quorum for the meeting including the Chairperson, but excluding the special invitee, shall be three.

6.1 The Students’ Grievance Redressal Committee shall fix a date for hearing the complaint which shall be communicated to the Division of Student Relationship and the aggrieved student/candidate.
6.2 The Students’ Grievance Redressal - Committee shall send its report with recommendations, if any, to the Registrar of the University and a copy thereof to the aggrieved student, preferably within a period of 15 working days from the date of receipt of the grievance/complaint. In considering the grievances before it, the Students’ Grievance Redressal Committees shall follow principles of natural Justice.
6.3 Any student/candidate aggrieved by the decision of the Students’ Grievance Redressal Committee may prefer an appeal to the Ombudsperson, within a period of fifteen days from the date of receipt of such decision.

7.1 The University shall appoint/designate one or more part-time functionaries as Ombudsperson to consider, hear and decide on the appeals preferred by aggrieved student/candidate against the decisions of the Students’ Grievance Redressal Committee(s) of the University.
7.2 The Ombudsperson shall be a retired Vice-Chancellor or a retired Professor (who has worked as Dean/HOD) and has 10 years’ experience as a Professor at State/Central Universities/Institutions of National Importance/Deemed to be Universities or a former District Judge.

8.1 The Ombudsperson shall hear appeals from an aggrieved student/candidate, only after that aggrieved student/candidate has availed all other remedies provided under this policy.
8.2 No appeal in the matter of revaluation or re-totalling of answer sheets from an examination, shall be entertained by the Ombudsperson unless specific irregularity materially affecting the outcome or specific instance of discrimination is indicated.
8.3 The Ombudspersbn may avail assistance of any official/office(s) of the University as required for considering, hearing and deciding the appeals.
8.4 The Ombudsperson shall make all efforts to resolve the appeals within a period of 30 days of receiving the appeal from the aggrieved student/candidate(s).
8.5 The Ombudsperson shall, after giving reasonable opportunities of being heard to the parties concerned, on the conclusion of proceedings, pass such order; with reasons thereof, as may be deemed fit to redress the grievance and provide such relief as may be appropriate to the aggrieved student/candidate.
8.6 The Ombudsperson may recommend appropriate action against the complainant, where a complaint is found to be false or frivolous.

9.1 The University reserves the right to review, revise, modify, amend, repeal and/or revoke this policy at any stage in whole or in part(s) and make the same effective from such date as it may deem appropriate from time to time.
9.2 This policy is in supersession of the Students’ Grievance Redressal Policy of the University earlier in force.
9.3 The decision of the Registrar of the University shall be final to approve any exemption or deviation with respect to any of the provisions of this policy.
9.4 The Registrar may approve the delegation of the power(s) and function(s) of any of the University offices/official(s) as prescribed herein for the purpose of this policy and matters related thereto as may deem appropriate from time to time.
9.5 This policy does not limit or restrain in any manner the University’s right to take any measure(s) to deal with, redressal of and/or to resolve any grievance/complaint(s) of students and/or other persons matter relating to or in respect of any matter whatever it may be whether covered or not in this policy, and the University shall reserve that right at all times, notwithstanding anything stated in this policy or anywhere else.
9.6 The University reserves the right to remove any difficulty in the course of implementation of this policy and/or to exercise its discretion with respect to any/all provisions of this policy as it may deem appropriate from time to time.
9.7 Notwithstanding anything stated in this policy or anywhere else, for any unforeseen issues arising that are not covered by this policy or in the event of conflict of the opinion with regard to interpretation of any/all provision of this policy and in respect to all the matters concerned with this policy, whether expressly provided herein or not, the Registrar of the University shall be the competent authority to take such decision as deem appropriate for the purpose and whose decision thereon shall be final and binding.