What you'll learn

• Communication (e.g., clear, concise, and understandable; visual, written, and spoken concepts; relationship building, conducting meetings, media relations, appropriate language(s)) • Strategies and techniques to provide nondiscriminatory electronic media free of obstacles and/or barriers to accessibility. (e.g., provide equal access and opportunity for users with a disability through the use of assistive technology or keyboard-only access) • Listening, comprehension, and reflection of needs and ideas (e.g., accurate compilation and integration into the planning process) • Leadership (e.g., influencing decision-making in the public interest, strategic decision-making) • Social justice (e.g., interacting with and planning for and with diverse or underserved communities, including renters, social empowerment, and economic development) • Culturally appropriate and respectful communication sensitive to cultural history and social movements • The processes and techniques involved in working towards consensus for decision making • Understanding the role of organizational structures and functions (e.g., government agencies, non-profit entities, and for-profit businesses) • Outreach strategies and techniques for various communities, particularly those that best suit the engagement needs of the disenfranchised or marginalized community • Evaluation of how well the planned outreach strategy engaged targeted communities/populations (e.g., recognizing implicit bias, achieving optimal benefits) • Evidence-based argument formulation and articulation (e.g., use of research skills, use of factual data, identifying and examining the evidence, and critical thinking & reasoning to support a plan, program, policy, or action) • Sensitive or complex political situation management (e.g., practical understanding of the role of a planner and the role of elected officials, relationship building, and the role of the media, including social media) CO1. Communicate planning ideas effectively through clear written, visual, and verbal methods in professional and public settings. CO2. Apply inclusive and accessible digital communication practices to ensure equitable participation for persons with disabilities and diverse user groups. CO3. Analyze stakeholder needs and perspectives through active listening and integrate them into planning and decision-making processes. CO4. Demonstrate leadership and ethical judgment while navigating organizational structures, political environments, and public interest concerns. CO5. Design culturally sensitive and socially just outreach strategies to engage diverse, marginalized, and underserved communities. CO6. Evaluate planning proposals and engagement processes using evidence-based reasoning, critical thinking, and assessment of outreach effectiveness.

  • Principles of clear, concise, and effective communication Visual, written, and verbal communication techniques Professional language and tone Relationship building and conducting meetings Media relations basics
  • Accessible communication principles Designing nondiscriminatory digital content Assistive technologies and universal design Keyboard accessibility and usability Eliminating communication barriers
  • Active listening techniques Understanding stakeholder needs Documentation and synthesis of inputs Integrating feedback into planning/design
  • Leadership in planning and architecture Strategic thinking and decision-making Influencing decisions in public interest Team communication and coordination
  • Planning for diverse and underserved communities Inclusive engagement (renters, marginalized groups) Cultural sensitivity and respect Understanding social movements and history Ethical communication practices
  • Negotiation techniques Conflict management strategies Participatory decision-making Building consensus among stakeholders
  • Roles of government, NGOs, and private sector Institutional frameworks in planning Outreach strategies for diverse communities Community engagement tools and methods
  • Measuring effectiveness of outreach strategies Identifying implicit bias Ensuring equitable participation Improving engagement outcomes
  • Research and data interpretation Formulating arguments using evidence Critical thinking and reasoning Presentation of planning proposals
  • Role of planners vs elected officials Managing sensitive political situations Media and social media communication Public relations and crisis communication

Ishween Kaur
Assistant Professor

Ar. Ishween Kaur is an Assistant Professor specializing in transportation planning and sustainable urban mobility. She holds a Master of Planning (Transport) from Guru Nanak Dev University, where she graduated as a Gold Medalist and received the ITPI National Best Thesis Award (2023) for her research on the impact of work-from-home on travel behavior. With an academic background in architecture and transport planning, she has experience in teaching transportation planning, guiding undergraduate and postgraduate research, and working on projects such as comprehensive mobility plans, micro-mobility feasibility studies, and GIS-based accessibility analysis. Her research interests include equitable mobility systems, multimodal transport integration, shared mobility, and travel behavior modeling. She is proficient in tools such as PTV VISUM, PTV VISSIM, GIS, and data analytics software, and is a member of the Institute of Town Planners, India (ITPI).