skilldevelopment.cpe@lpu.co.in

What you'll learn

This 30-hour skill development course is designed to equip participants with the essential knowledge, skills, and techniques required to become a successful tour guide. It covers the roles and responsibilities of a professional guide, communication and storytelling techniques, safety and customer care practices, cultural sensitivity, and itinerary management. This course also emphasizes practical exposure, mock guiding sessions, and situational training to handle real-time challenges in the field. Whether you're a student, tourism aspirant, or someone looking to enter the travel industry, this course provides a strong foundation in tour guiding that can lead to self-employment or professional job opportunities. Learning outcome for the same are as follows- Understand the duties and responsibilities of a professional tour guide. Conduct engaging and informative tours with excellent storytelling and interpretation. Demonstrate cultural sensitivity and responsible tourism practices. Manage groups, itineraries, and on-tour logistics effectively. Handle emergencies and ensure the safety and satisfaction of tourists.

  • Role, qualities, and responsibilities of a professional tour guide, Types of tours and guiding opportunities (historical, eco, adventure, city, etc.),Code of conduct and ethical considerations Career opportunities in tour guiding, Legal regulations and licensing requirements
  • Verbal and non-verbal communication skills, Art of storytelling and narrative building, Interpretation techniques for heritage, nature, and cultural tours, Voice modulation, audience engagement, and pacing, Dealing with diverse audiences and handling questions
  • Customer service principles in tourism, Understanding customer expectations and behavior, Safety and security responsibilities of a guide, First-aid basics and emergency response planning, Crisis communication and dealing with difficult situations
  • Understanding and respecting cultural differences, Promoting local traditions and responsible behavior , sustainable tourism practices, Dos and don’ts in different cultural settings, Case studies on cultural conflicts and ethical dilemmas
  • Reading and interpreting tour itineraries, Time management and coordination with service providers, Handling transport, accommodation, and entry logistics, Budget management and cost control, Managing group dynamics and special requests
  • Digital Tools for Tour Guiding, Trends in Visitor Experience Management, Building a Personal Brand as a Tour Guide , legal Liabilities and Professional Challenges in Guiding, Ethics and Professionalism in Guiding

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Dr. Ayush Saxena
Assistant Professor

Assistant Professor, School of Hotel Management and Tourism, Lovely Professional University, Phagwara